Usage & Plan
The Billing page (Settings → Billing) is your single source of truth for your current plan, credit balance, and usage.
Your current plan
The Organisation Plan card at the top shows your plan — Community, Starter, Professional or Institution — with a status badge reading Free, Active, Payment Overdue, Grace Period, Suspended or Cancelling, whether you're billed monthly or annually, and your next billing date. On a paid plan it also carries Manage Subscription, which opens the payment portal where cards, invoices and cancellation live.
Credits and usage
Your monthly allowance is measured in credits. Every operation (processing files, running analyses, using research tools) consumes credits. Unused credits don't roll over — they reset on the 1st of each calendar month.
The Credits section shows:
- Your workspace's monthly allowance — a meter of what's been used against what you have
- Purchased credits — any packs you've bought, with the next expiry date
- Credits remaining this month
- Storage — tracked separately, with its own per-plan limit
Consumption order: Your monthly allowance is used first; then any purchased credit packs, in order of expiry (oldest first).
Where this month's credits went
Beneath the meters, a breakdown by person and by kind of work for the calendar month, downloadable as a CSV. As the note there says, the list of work counts how many times the AI ran, which is not the same as the credits it used — light AI is never charged for.
Plan comparison
The full breakdown by tier:
| Community | Starter | Professional | Institution | |
|---|---|---|---|---|
| Price (monthly) | Free | £40 | £150 | £400 |
| Price (annual) | Free | £384 | £1,440 | £3,840 |
| Monthly credits | 30 | 500 | 2,000 | 6,000 |
| Storage | 2 GB | 100 GB | 500 GB | 2 TB |
| Archivist seats | 1 | 3 | 10 | 25 |
| File retention | 28 days | Unlimited | Unlimited | Unlimited |
| OCR & text extraction | — | ✓ | ✓ | ✓ |
| Audio & video upload | Audio only | ✓ | ✓ | ✓ |
| Audio & video transcription | — | ✓ | ✓ | ✓ |
| Dossiers (Quick Analysis) | — | ✓ (max 10) | ✓ (max 50) | ✓ (unlimited) |
| Dossiers (Full Analysis) | — | — | ✓ | ✓ |
| Intelligence Boost | — | — | ✓ | ✓ |
| Collection & Fonds analysis | — | — | ✓ | ✓ |
| Research & Explore | — | ✓ | ✓ | ✓ |
| Public portal | — | ✓ | ✓ | ✓ |
| Controlled vocabularies | — | ✓ | ✓ | ✓ |
| Export — CSV & PDF | ✓ | ✓ | ✓ | ✓ |
| Export — Advanced formats | — | ✓ | ✓ | ✓ |
Annual billing saves 20% over monthly.
VAT: All prices shown exclude UK VAT. If you're based in the UK, VAT will be added to your invoice at checkout. Business customers with a valid VAT number can provide it at checkout for reverse charge.
Advanced export formats: JSON, Markdown, PDF Report, EAD3 XML, Dublin Core XML, AtoM CSV, ArchivesSpace CSV, Archivematica CSV, Spectrum CSV, BagIt, PREMIS.
Notes on credits: One credit is consumed per image item, per document page, per started minute of video, or per started five minutes of audio. Heavy operations (Collection analysis, Fonds analysis, dossier Full Analysis, Deep Read, AI Organise) cost 5 credits per run — 10 with Intelligence Boost applied, which doubles the cost of the action it is used on. Explore messages cost 1 credit each. Light inline AI — suggesting a name, a fonds placement or an authority match — is never metered. See individual feature docs for per-operation costs.
Credit packs
If you need more credits than your monthly allowance, buy a pack from Top up credits on the Billing page. Packs are available on paid plans only, are one-time purchases, and last 12 months:
- 500 credits — £70
- 2,500 credits — £300
- 10,000 credits — £1,000
- 50,000 credits — £4,000
Click Buy on a pack. The larger packs can also be paid by invoice. For more than 50,000 credits, contact us — 250,000-credit packs are sold by invoice or purchase order rather than in the app.
Credits are consumed allowance-first (monthly), then by pack expiry date (oldest first). After cancelling a subscription, purchased packs stay valid for the rest of their 12-month term.
Upgrading
- Settings → Billing → Upgrade Your Plan (the section appears while you're on Community).
- Switch between Monthly and Annual at the top — annual shows the saving.
- Pick Starter, Professional or Institution and click Upgrade to plan. Institution can also be paid by invoice.
- Secure card entry follows. The upgrade takes effect immediately.
For a larger institution or a consortium, contact us for Enterprise / Consortium pricing.
Downgrading and cancelling
Downgrade: Changing to a lower tier is done through Manage Subscription, not in the app. The change takes effect at your next renewal date — you keep the higher tier's credits and features until then.
Cancel: From Manage Subscription, which opens the payment portal. Billing will then show "Your plan will remain active until that date. After that, you'll be moved to the free plan." After cancellation:
- Your subscription remains active until the end of the paid period
- Then the plan drops to Community and the account enters a 30-day grace period — your data stays, but features above Community lock
- At the end of the grace period the account is suspended. As the banner puts it: "You can still view, export, and delete your data, but uploads and processing are disabled." A Resubscribe button sits on the same banner
- You keep any purchased credit packs (they remain valid until their 12-month expiry)
Community's 28-day retention applies to processed files on the Community plan, so export to BagIt before the grace period ends if you plan to stay away.
Billing emails
Receipts and renewal reminders go to the email on the account. Billing-related queries: billing@archivers.ai.